Soulful Ramblings

This was a poem dedicated to me by Naresh , my colleague. There it was - An empty cup of steaming foam Today I’ll tell you what I have had enough It’s something that has made me assume I’m tough In mysterious ways it has worked on my nerves As a hot beverage that’s poured in a cup of curves At times, it’s nothing less than boiling wine For the taste and texture are just fine Too late to regret as it’s gone in my DNA….or deeper I’ve found that I’m no longer a great sleeper Now watch it well, if you ask me what it was called I’ll spill it on your head and make you bald I was never too close to mention about the damned drink It’s a coffee, made to lift you and not sink This is my first poem and is dedicated to an ardent coffee lover who was a coffee bean herself in her past life. It’s none other than Am Ma’m.

A poem Vivek made for me. Before you begin reading, you must know that my colleague and dear friend Vivek pronounces soft Ts as hard Ts. Oh Amruta, oh Amruta Why don’t u go to Calcutta? And eat Paneer Mutta Alongside your favourite kutta Even if your dil is tutta

My colleague Vivek and I composed this poem together for our CTO’s birthday. When our air conditioner caught fire one day Ankit Sir came running to our bay As we ran helter skelter in fear He bravely put it out with the extinguisher Ankit Sir stands tall by accomplishing great deeds While always fulfilling his organization’s needs Humble, often carrying a gentle smile He’s a mentor to all, young and senile Virus, Trojans and Scammers beware! Because he can even trounce ‘Ransomware’ Stop wondering why our servers are never down It’s because Ankit sir is always in town

Amplified customer satisfaction is the key to increasing the number of returning customers. In addition to offering exceptional products and services, it is very important to lay emphasis on the importance of good customer service. When customers are acknowledged and kept happy, it leads to increased word of mouth publicity. With good customer service, companies can retain their existing customers as well as attract new ones. For the greater good of the business, it is very necessary to ensure that customer service team is efficient. Since the customer service agents are the face of the company to the customers, there can be no room for errors. Certain mistakes committed by the support team that may seem innocuous initially might actually become a reason for a loss of customers. It is highly likely that a disgruntled customer will vent his frustrations online or within his peers. One often comes across negative reviews about a company or a product when its customer care does not...

Regardless of the industry, product or services, customer satisfaction is one of the key factors that influence the success of a business in the long run. Not only does it eventually lead to a steady and loyal customer base, but also attracts new customers through word of mouth. But how do we get there? To find out if your customers are happy with your offerings, it is crucial to gather their honest feedback. Customer feedback can help businesses identify shortcomings and work towards eliminating them. Here are some ways to elicit honest feedback from your customers: Trigger feedback forms Very few customers volunteer to give their feedback after purchasing a product or service. One good way to encourage feedback post purchases is to set up triggered feedback forms. This can also be helpful in gaining customer appreciation, as the customers will realize that the business takes their opinions into account. Have a wide array of feedback channels Different people prefer dif...

I penned this letter to my Dad a few months after he passed away. Here goes… It has been 8 months since you left but I still can't bring myself to accept the fact that you are gone forever. Everyday I think of ways of how I can bring you back. It makes me want to scream when I realize that it is not possible. All I end up doing is cry till my eyes hurt. When you left, you took a part of me with you. Nobody and nothing can ever fill the void left in my heart by your loss. I am sorry for not telling you each day how much I loved you. Sometimes, I used to wonder if you had superpowers because you somehow managed to do the most impossible tasks with utmost ease. All of this just to bring a smile on my face. You played multiple roles - best drinking buddy, most patient shopping & day-out partner. This is why I called you my Superman and you shall always continue to remain my hero. Although I can no longer see you, I can still feel you guiding and supporting me in my...